Technical Support Manager

Join us as we pursue our exciting new vision to make enterprises secure and reliable with our unified Security and Observability Platform! Our technology runs on millions of machines, both physical and in the cloud, throughout the world’s leading enterprises. Our customers depend on us to monitor their security and performance posture 24×7 for their mission-critical use cases.

We are a company filled with people who are passionate about our products and seek to deliver the best experience for our customers. 

We are looking for a Technical Support Manager to join our EMEA Support Team. In this role, you will lead a team that takes pride in delivering an outstanding customer experience. Your primary role involves managing a team of Technical Support Engineers responsible for assisting customers in resolving technical issues within Splunk Enterprise. 

Duties will include:

• All aspects of people management and change leadership
• Coaching and guiding Technical Support Engineers with prioritizing their case work, managing case issues, creating great customer experiences, and ensuring process compliance within the team
• Monitoring and reporting on your team’s performance KPIs

In Customer Support we LOVE to disrupt! We innovate to deliver an exceptional customer and employee experience. We work closely with several different parts across the Splunk organization to best support our customers, learn and educate each other and together build the right solution. We have fun doing extraordinary work with great people. Come become one of us.

Sounds interesting? Click “apply” to find out more